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Real Estate Investment Trust (REIT)
The Client engaged with RTCS as part of a due-diligence/compliance effort based on federal requirements to uphold asset preservation on behalf of their clients. At time of acquisition, the due-diligence process for valuation, ROI/NOI was suspect based on the findings by the funds 3rd party legal counsel.
Client Profile
300+
Employees
100%
Multifamily
40k
Doors
Texas
NC/SC Markets
Words from the Client
Deb came in very unassuming and approachable. Our main concern from Day 1 was making a bad situation worse and finding even more issues as well as potentially losing employees because they are concerned about both their jobs and the residents. Deb did an onsite visit and I was impressed from her ability to quickly summarize the road blocks, pick up on resident concerns, filter out the noise, and objectively assess employees
Multifamily
The client struggled with their financials and occupancy stabilization. The asset was built in 2019 as a high-end high-rise building in Midtown Houston. The developers hired a 3rd party property management firm and in one year achieved 74% stabilized occupancy. Then, as a result of fraud and other outlying issues, occupancy dropped below 40% with no grip on asset’s financials or reporting insights.
Client Profile
357
Unit Asset
100%
Multifamily
Houston
Texas
Words from the Client
I wish I had found Deb sooner. I was in over my head, trying to balance our Australian stakeholders with our current management company with zero solutions. After finding RTCS and bringing Deb onsite several times throughout her duration with our firm, she found areas for improvement each time and brought forth solutions within weeks. Deb took the budget and went through our T12 finding areas of opportunity and savings. In the end, she took a fledging asset with top-of-the-line technology and made it the place to lease, adding in revenue, and helping to interview and hire a management company to take us to stabilization.
Mixed Use
As a franchise, the client faced a complete rebranding initiative mandated by the national brand. Along with the rebrand, the client had to implement a list of changes to the Master Franchise Agreement with the risk of substantial revenue loss if not implemented effectively. The changes required the client to segment their business into separate operating companies with new leadership roles and job descriptions, then identify new leadership candidates. In addition to these operational changes, the client needed to review and update variations in processes and non-compliance issues at the ground level.
Client Profile
32
Employees,
114 Independent Realtors
114 Independent Realtors
75%
Residential,
20% Multifamily,
5% Commercial
20% Multifamily,
5% Commercial
3,656
Doors
Tampa
Florida
Words from the Client
Our consulting partners at Real-Time took the vision of what needed to be accomplished in a complex (and often crazy) company and turned it into a reality. When we first learned of the rebranding project, our entire executive team had grave concerns that the timing could not be met. Then we found out from our owners that we had to completely break apart our company due to the new Franchise Agreement, which only made a bad situation worse. Thanks to Real-Time Consulting, our organization was able to navigate through this journey with an objective partner that advised us soundly, and in many cases, coached us through complexities that would not otherwise have been on our radar, and undoubtedly averted risk and delay of achieving our new business structure and brand.
Owner Operator/SF/B2R
The client was on a growth trajectory over the previous eight years, adding 20% new doors Year-over-Year. Despite a healthy rental market and budgeted growth expenses, the company struggled to meet financial and operational expectations in its leasing, property management, and maintenance departments.
Client Profile
96
Employees
60%
Multifamily
7,618
Doors
Houston
Texas
Words from the Client
RTCS was instrumental from Day One. They approached our business as if it was their own. Their sincere approach allowed our entire staff to be open and honest, which ultimately resulted in gaining buy-in at all levels throughout the project. The results came in both a change in working relationships between departments and improved performance! The role clarity stopped the debates almost immediately, and productivity has notably improved since rollout. Bottom-line, accountability can now be tracked, our occupancy rates have continually improved each month, and we are able to do more with the same headcount.